Delivery Schedule
Please allow up about 5-7 days for delivery of your order if domestic. This can be subject to availability, but
you will be informed within this period if we are unable to fulfill your order
for any reason.
Orders are sent first class insured post so they can be tracked if they
go missing. Domestic
To ensure that your order will be shipped via next day delivery, please place
your order by
All special delivery parcels are guaranteed to reach their destination by
Status
Once your order has been placed, you will receive a confirmation e-mail. We will contact you by e-mail or telephone regarding any delivery delays or security issues. Use the “my account” button in the top right hand corner to check the progress of your order at any time by logging into your account.
Returns Policy &
Cancellation Rights
If you find that any product you have ordered is unsuitable, don’t worry, we
have a flexible returns policy and are very happy to help you choose something
else.
We are happy to offer a refund on
any full price items returned to us in perfect condition within 14 days of
receipt of order with proof of purchase. Faulty items may be returned at any
time. Please note that we are unable to refund postage paid unless the fault is
with us. This does not affect your statutory rights.
For a refund, fill in the returns form you received with your delivery and
include it in the parcel with the item(s) that you are returning. Goods are
returned to oGorgeous at your own expense. Please note that when sending a
return, the parcel is your responsibility until it reaches us; we strongly
recommend that you send it insured. Always retain proof of postage.
Send the parcel to:
oGorgeous
Attn: Cassey Ho
5875 Carmel WayUnion City, CA 94587-5170
Items received that are not in perfect condition, or are not deemed faulty,
will be returned to you, at your cost. Money will only be refunded once we have
received the item.
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