oGorgeous Shipping & Returns
Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to sender, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!HOW WE SHIP
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please send us an e-mail to email@example.com with your order number and full name.
PLEASE NOTE: oGorgeous is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.
If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible returns policy and are very happy to help you choose something else. We are happy to offer a refund on any full price items returned to us in perfect condition, unused, with tags within 30 days of receipt of order with proof of purchase. Faulty items may be returned at any time. Please note that we are unable to refund postage paid unless the fault is with us. This does not affect your statutory rights. For a refund or exchange contact us at firstname.lastname@example.org with your full name and order number. Goods are returned to oGorgeous at your own expense. Please note that when sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you send it insured. Always retain proof of postage.
We are happy to exchange product if you are not completely satisfied it within the United States, so long as the product is unused, unworn, and still has tags attached in new condition. We do not accept international exchanges. Below are the shipping costs associated with an exchange:
For anything else unlisted or combos, please email email@example.com for more detail.
Why do we charge this?
WHERE DO I SEND MY RETURN OR EXCHANGE?
3125 Osgood Ct.
Fremont, CA 94539
We will destroy the credit card information after use and will not use the information for any other purposes except verification of the credit card's identity and shipping address so that we can protect both parties from fraudulent activities.