oGorgeous Shipping & Returns
SHIPPING PRICES & DELIVERY SCHEDULE
Shipping on apparel is subject to merchandise availability and is as follows unless otherwise noted:
In the US, it's $4 for the first item, $2 for each additional item.
For international orders, it's $8 for the first apparel item, $5 for each additional item. More info below.
Please allow up to 5-7 days for delivery of your order if domestic. Please allow 2-3 weeks for international orders depending on each country's customs inspection duration and postal delivery practices.
Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!
HOW WE SHIP
Domestic orders are sent first class insured post so they can be tracked if they go missing. You may add an item to your cart to check on the shipping price before checking out.
Once your order has been placed, you will receive a confirmation e-mail and a tracking number. We will contact you by e-mail regarding any delivery delays or security issues. You will be emailed a tracking # to check your package status.
International orders are sent first class international package with USPS's bound delivery tracking. Once it leaves the US, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order's shipping address.
Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.
International Shipping Charges:
Clothing first item is $8.00, each additional item is $5.00.
Bag - $30.00,
Yoga mat - $20.00,
Power Ring - $15.00,
Water bottle - $10.00.
DVD - $5.00,
Journal - $5.00.
If you have not received your package, please take time and do the following:
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please send us an e-mail to firstname.lastname@example.org with your order number and full name.
PLEASE NOTE: oGorgeous is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.
However, you may choose to return unworn merchandise to oGorgeous if you wish. Upon successfully receiving the returned package, we will refund your money minus the shipping costs.
If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible return policy and are very happy to help you choose something else. We are happy to offer a refund on any full price items returned to us in perfect condition, unused, with tags within 30 days of receipt of order with proof of purchase. Faulty or defective items without use may be returned within 30 days of receipt of order with proof of purchase.
However, in the case of Water Bottles, if you drop your bottle and it to breaks, we cannot offer a refund. Much like how if you drop your iPhone and the screen shatters, you will need to go get it replaced.
Please note that we are unable to refund postage paid unless the fault is with us. This does not affect your statutory rights. For a refund or exchange contact us at email@example.com with your full name and order number. Goods are returned to oGorgeous at your own expense. Please note that when sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you send it insured. Always retain proof of postage.
Store credit can be issued for any price adjustments within 7 days of purchase with proof of purchase (receipt).
All items that were listed on clearance for Black Friday Weekend 2015 and Cyber Monday 2015 are FINAL SALE. No returns or exchanges will be accepted.
We are happy to exchange product if you are not completely satisfied with it within the United States, so long as the product is unused, unworn, and still has tags attached in new condition. We do not accept international exchanges. Below are the shipping costs associated with an exchange:
Any apparel excluding jackets and hoodies: $4 for first item, $2 for each additional item.
Jackets and hoodies: $5 for first item, $3 for each additional item.
Bags: $10 for first item, $5 for each additional item.
For anything else unlisted or combos, please email firstname.lastname@example.org for more detail.
Why do we charge this?
If you were to return an item and then buy a new one, the same fees would apply, so this just helps us with shipping costs. Thank you for understanding!
WHERE DO I SEND MY RETURN OR EXCHANGE?
3125 Osgood Ct.
Fremont, CA 94539
HELP US BATTLE ONLINE IDENTITY THEFT & CREDIT CARD FRAUDULENCE
We reserve the rights to verify the authenticity of the credit card respectfully and privately, especially in the case of international orders.
We will destroy the credit card information after use and will not use the information for any other purposes except verification of the credit card's identity and shipping address so that we can protect both parties from fraudulent activities.